Your AI Co-Host That Never Sleeps

Co-hosting Without the Co-Host Problems

Human co-hosts are expensive ($200-500/property/month), inconsistent, and hard to find. Template-based automations miss context and frustrate guests. HostReply is the AI co-host in between.

Everything a Great Co-Host Does, Automated

Answers Guest Questions

Check-in codes, WiFi passwords, local restaurants, parking instructions. Your AI co-host pulls from your property's actual data to give accurate answers every time.

Instant Response Time

Guests get answers in seconds, not hours. Faster responses mean higher Airbnb search rankings and more bookings.

SMS Escalation

When a guest asks something the AI shouldn't handle alone — pricing, complaints, special requests — it texts you for guidance. 98% open rate vs 20% for email notifications.

Team Routing

Route maintenance issues to your handyman, pricing questions to you, complaints to your manager. Each person only gets relevant escalations.

Auto-Learning FAQs

When guests keep asking the same thing, HostReply detects the pattern and suggests adding it to your FAQs. Your AI co-host gets smarter over time.

Custom Rules

Set boundaries for what your AI co-host can and can't do. Define tone, response style, and escalation triggers. Full control, always.

How Your AI Co-Host Works

1. Connect your PMS — Link your Hospitable or OwnerRez account in minutes.
2. Set up your property details — Add FAQs, house rules, check-in instructions, and local recommendations.
3. Configure your rules — Define what your AI co-host can handle on its own and what should be escalated.
4. Let your AI co-host work — HostReply reads every incoming message, looks up property-specific data, and responds naturally.

You Stay in Control

Unlike a fully automated chatbot, HostReply keeps you in the loop for the decisions that matter. When a guest asks about discounts, makes a complaint, or requests something unusual, your AI co-host texts you for guidance.

• Get notified via text — 98% open rate vs 20% for email
• Reply in seconds from your phone
• AI crafts the full response using your guidance
• Tell it to remember your answer for next time

AI Co-Host vs. The Alternatives

Simple, Transparent Pricing

$19 per property per month. 14-day free trial, no credit card required. Includes unlimited messages, AI guest messaging, SMS escalation, auto-learning FAQs, team routing, custom rules, and all integrations.

Frequently Asked Questions

What does the AI co-host do when it isn't confident in an answer?

It doesn't guess. When a guest asks something the AI shouldn't handle alone — pricing exceptions, complaints, anything unusual — it texts you a short summary and waits for your guidance. You reply in plain English from your phone, and HostReply drafts the polished response to the guest using your answer. Nothing goes out that you haven't effectively approved.

Does the AI co-host work with VRBO and Booking.com, or just Airbnb?

All three. HostReply connects through your property management system (Hospitable or OwnerRez today, with Hostaway and Guesty coming soon), so it handles guest messages arriving from Airbnb, VRBO, and Booking.com in one shared inbox rather than requiring a separate setup per platform.

How is HostReply's AI co-host different from Airbnb's own auto-reply feature?

Airbnb added its own AI-powered auto-reply to the Messages tab in 2026, which answers common questions using your listing description, amenities, and house manual and labels replies as coming from Airbnb. It's a useful baseline, but it only covers Airbnb threads, can't text you when a message needs judgment, and doesn't do team routing or cross-platform sync. HostReply covers Airbnb, VRBO, and Booking.com in one inbox and pairs full automation with SMS escalation for the messages that actually need a human.

Can I review messages before they go out, or does everything send automatically?

Both modes are available. Most hosts let HostReply auto-send routine answers (check-in codes, WiFi, amenities) and rely on SMS escalation for anything ambiguous. If you'd rather review more before it sends, the sandbox lets you test how the AI would respond to any message before turning on full automation for a property.

Can I customize what the AI co-host is allowed to handle on its own?

Yes. Custom rules let you set boundaries in plain English — always mention the pool is heated, never approve pet requests without a fee on the reservation, hand off anything mentioning insurance. You can set rules per property or across your whole account.